Terms and Conditions

1.     Relationship between Urban Saunters Ltd and Clients 

All purchases made through this website, or via any other method, are subject to the following Terms & Conditions. In any and all bookings, the primary person making the booking shall be deemed to have accepted these conditions on behalf of all of the guest(s)on the booking and participating in the experience. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of the company.



2.     Product Validity, Modifications & Amendments

Products offered by Urban Saunters Ltd are valid as per the dates and times displayed on www.urbansaunters.com.  Urban Saunters Ltd is not responsible or liable for any information that it has not supplied directly eg. that given by a third party. 

All requests for booking modifications and amendments must be directed to Urban Saunters Ltd via email at info@urbansaunters.com.

If you request a date or time change, Urban Saunters Ltd will attempt to honour your request, however this cannot be guaranteed as all requests and amendments are subject to availability.

Urban Saunters Ltd reserves the right to cancel, change or substitute any tour that you have booked at www.urbansaunters.com, at any time, for any reason.  In such cases, if you are dissatisfied with the alternatives offered, you are entitled to a full refund of the original purchase price.


3.     Delays on Group Tours / Private Tours / Private Transfer Services

Upon booking of a service, you will receive a confirmation email that details meeting location and specific meeting time. Guests are asked to arrive at the meeting point 15 minutes prior to the start of the tour. Give yourself ample time to reach meeting points. It is your ultimate responsibility to reach a meeting point on time and to let the company know of any delays. 


4.    Payments, Refunds and Cancellations

Full payment by credit card is required to make a reservation.

Cancelling or amending a booking can result in cancellation and/or amendment fees being applied. Any cancellation or amendment must be communicated via email to: info@urbansaunters.com

A booking is considered successfully cancelled or amended only after the company sends a successful notification via email.


5.   Cancellation Policy

1. Changes and Cancellation by You.

a. Urban Saunters Ltd offers a full refund on cancellations for Small Group Tours  made more than 72 hours prior to tour commencement. Cancellations received within 72 hours prior to the tour are non-refundable.

If you wish to cancel a Small Group Tour  within 72 hours prior to the tour without refund, please contact info@urbansaunters.com


b. Urban Saunters Ltd offers a full refund on cancellations for Private Tours made more than seven ( 7 ) days prior to tour commencement. All sales are final and fully nonrefundable for Private Tours within seven (7) days of the reservation date and time. If you wish to cancel a private tour within seven (7) days of the reservation date and time without refund, please contact info@urbansaunters.com


c. All tours and experiences will go ahead rain or shine though there may be minor changes to accommodate the weather. All tours will start promptly and on time. If you arrive 15 minutes or more after the reservation time for a Private Tour, your reservation will be cancelled and no refund will be issued. No-shows for all tours are treated as last-minute cancellations and no refund will be issued.

2. Changes and Cancellation by Urban Saunters Ltd

a. We will make every reasonable effort to provide the Services in accordance with the descriptions provided on our Site. Although it is unlikely that we will have to make any changes to your reservation or cancel confirmed reservations, we reserve the right to do so should it become necessary or advisable. If we cancel your reservation, we will either provide you with a credit that you may use towards another Service or a full refund at our discretion.


b. Please note that some of the Services require a minimum number of participants. If the minimum number of bookings required for a particular Service has not been reached, we may cancel the Service. We will notify you of cancellation for this reason no later than 72 hours before the time of your reservation.

3. Refunds

In the unlikely event that  you are not happy with your tour and would like to request a refund, please state your reasons clearly in an email to info@urbansaunters.com. Refunds cannot be issued for Customers who failed to turn up for their tour at the designated time or due to bad weather.


6.     Vouchers & Valid Identification

You will receive a Urban Saunters Voucher for each tour booked. You must provide the original, authentic Urban Saunters Voucher at the start of your tour. Your booking cannot be honoured or redeemed without presenting a valid Voucher.

Please ensure that all members of your party have a valid ID on them on the day of the visit. This is particularly important for guests who have qualified for a reduction based on age or student status. Students should bring a valid photo ID to every tour. 

Any minor must be accompanied by somebody aged 18 years or older.


7.     Disclaimers & Limitations of Liability

Under no circumstances will Urban Saunters Ltd be liable for any of the following losses or damage (whether such losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of the website regardless of the form of action.

Urban Saunters Ltd accepts no responsibility for any sickness, pilferage, labour disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control. This is not limited to, but may include: (a) the closure of venues which Urban Saunters Ltd visits, where and when the closure of that venue is out of the control of Urban Saunters Ltd or where Urban Saunters Ltd is not notified by the Venue with ample time to notify the clients, which may be due to inclement weather, manifestations and protests or simply the last-minute decision of the venue, and/or (b) the inability of our tour to access certain monuments/areas and/or venues due to restrictions caused by excessive traffic, inclement weather, manifestations and protests or due to that area being restored/under construction or covered/obstructed from public view.


8.     Travel Insurance

The company strongly recommends guests arrange travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control (e.g. inclement weather, strikes, seismic events). It is also recommended guests arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel mishaps. Guests agree both the company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties harmless. All claims to reimbursements for insurance must go directly through the insurance provider, and not through Urban Saunters Ltd or its affiliates.


9.    Invalidity and/or partial inefficiency

The invalidity or inefficiency of any disposition of the terms and conditions of use will not influence the validity or efficiency of any other disposition or part of disposition.


10.  Withdrawal

Urban Saunters Ltd reserves the right, without notice, to withdraw from the terms and conditions of use and to prevent the users access to the website.